Privacy Policy

Effective date: August 19, 2026

TG Labs respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and protected when you use TG Labs websites, applications, booking services, customer-support channels, and WhatsApp communications.

Information we may collect

Depending on the service you use, we may collect information you provide such as your name, phone number, email address, booking details, service address, appointment information, messages, and other information necessary to provide requested diagnostic or customer-support services.

How we use information

We may use information to process bookings, arrange sample collection, communicate appointment and order updates, provide customer support, deliver requested reports or service information, maintain service security, troubleshoot technical issues, and comply with applicable legal obligations.

WhatsApp and Meta services

If you communicate with TG Labs through WhatsApp, information associated with those communications may be processed through WhatsApp and Meta platforms according to their applicable terms and privacy practices. TG Labs uses such information to respond to requests and provide service-related communications.

Sharing of information

We do not sell personal information. Information may be shared with service providers or technology platforms only where reasonably necessary to operate our services, process requested transactions or communications, maintain security, or comply with law.

Data security and retention

We use reasonable administrative and technical safeguards intended to protect information. We retain information only for as long as reasonably necessary for the purposes described in this policy, operational requirements, dispute resolution, security, and applicable legal or regulatory obligations.

Your choices

You may contact TG Labs to request information about your personal data, request correction where appropriate, or request deletion subject to legal, regulatory, contractual, and operational retention requirements.

Changes to this policy

We may update this Privacy Policy as our services or legal requirements change. The current version will be published on this page with its effective date.

Contact

For privacy questions or requests, contact TG Labs at tglabs2020@gmail.com.